Product help
KayZTeC LaunchGuard Support
LaunchGuard performs bounded, read-only checks of public website and DNS information. This page helps diagnose rejected targets, request limits, and differing public results.
Published and operated by KayZTeC Technologies (Private) Limited, Zimbabwe.
Contact route
Ask for LaunchGuard help
Email the monitored LaunchGuard channel and identify the message as support, privacy, security, or abuse. No LaunchGuard account is required. Do not include passwords, tokens, private URLs, or other secrets.
The general one-business-day enquiry target does not apply to LaunchGuard. LaunchGuard support has no guaranteed response time.
Common results
Troubleshooting
- URL rejected
- Use a complete public http:// or https:// URL. Remove credentials and check for unsupported or malformed characters.
- Redirect rejected
- A redirect is checked as a new destination. It may be blocked if it resolves to a private, local, internal, credential-bearing, or otherwise unsafe target.
- Unsafe or private destination rejected
- LaunchGuard does not test private, loopback, link-local, internal, or other unsafe network destinations. Use a public target you are authorized to assess.
- Request timeout
- The public service may not have responded within the bounded request window. Check the target directly and try the specific check again later.
- Response too large
- LaunchGuard caps response size. Reduce the submitted path to a representative public page or inspect the response size outside LaunchGuard.
- DNS record not found
- Confirm the record type and hostname. DNS changes can take time to propagate and resolver caches can temporarily differ.
- DKIM selector unknown
- Supply the selector used by the domain's mail system. Selectors cannot normally be enumerated reliably from public DNS.
- Browser and report results differ
- CDNs, geolocation, caching, redirects, and bot-management rules can return different responses to different clients.
- Temporary rate limit
- Pause and retry later. Do not automate around the limit or split a bulk scan across repeated requests.
Keep support messages safe
Provide only
- The affected public domain
- The approximate incident time
- The tool or check used
- Sanitized error text
Do not provide
- Passwords or MFA codes
- API keys or access tokens
- Private or internal URLs
- Full ChatGPT conversations
- Confidential reports
- Screenshots containing personal or secret information
Security and abuse reports
Report suspected abuse, unsafe target handling, accidental secret submission, or a security concern to the monitored LaunchGuard email channel. Do not include the secret itself. Revoke or rotate any exposed credential with its issuing provider immediately.
Email a security or abuse report