Legal
Terms of Service
We keep our terms plain-spoken so you know what to expect when you use our website or work with us.
1) Using this website
- Content is provided for general information. It’s not legal, financial, or security advice.
- Please don’t misuse the site (e.g., scraping at scale, scanning, spamming forms, or trying to break security).
- We may change or remove content at any time.
2) Enquiries, quotes & engagements
- Quotes are estimates based on what we know at the time. Final scope, timelines, and pricing are confirmed in a proposal or Statement of Work (SOW).
- An engagement starts when you accept a proposal/SOW or sign an agreement. Until then, we’re not obligated to deliver services.
- Your responsibilities: provide timely access, accurate information, and decision-makers; maintain your own backups unless our contract says otherwise.
3) Managed services & support
If you choose a managed plan (e.g., Managed IT, backups, monitoring), the specific service levels, response times, and inclusions will be laid out in your plan/SOW. Emergency work outside scope may be billed separately.
4) Domain ownership & renewals
Domains are owned by the client. By default, we ask clients to register and renew their domain in their own name and billing email. KayZTeC can assist with DNS and setup, but domain renewals remain the client’s responsibility unless you have a written domain management arrangement with us and you have paid renewals upfront. If a domain expires or is suspended due to non-renewal, the website and email services may stop working until the domain is restored.
5) AI chatbot
Our site assistant is there to help, but it can make mistakes. Treat responses as guidance, not authoritative advice. Don’t paste confidential information you wouldn’t send by email.
6) Intellectual property
- The KayZTeC logo, trademarks, and site content belong to us or our licensors.
- You may link to our site and share snippets with attribution. Don’t copy large chunks or resell our content.
- For client work: you receive the rights described in your proposal/SOW once invoices are paid.
7) Third-party tools & links
We integrate with platforms such as Google, Microsoft, LinkedIn, Meta, EmailJS and others. Each has its own terms and privacy practices. We aren’t responsible for third-party sites or outages.
8) Warranties & liability
- We provide the website “as is”. To the extent permitted by South African law, we exclude implied warranties.
- We’re not liable for indirect or consequential losses, loss of profits, or loss of data. Always keep independent backups unless our contract covers them.
- For paid services, our total liability is limited to the fees you paid to us in the 3 months before the event giving rise to the claim.
9) Indemnity
You agree to indemnify KayZTeC against claims arising from your unlawful use of the site or breach of these terms.
10) Privacy
Our use of personal information is described in our Privacy Policy.
11) Governing law & venue
These terms are governed by the laws of South Africa. Disputes will be handled by the courts of the Western Cape, South Africa.
12) Changes to these terms
We may update these terms from time to time. The updated date will always be shown at the top.
13) Contact
Questions about these terms? Email [email protected]. If you need an accessible version of this document, let us know and we’ll provide one.
Need an accessible or signed copy?
Email [email protected] and we’ll provide one.