Endpoint onboarding
Imaging, policies, and secure baselines so devices are productive on day one.
Managed with playbooks & SLAs.
Services • Support
Managed IT that keeps you moving
Monitoring, updates, endpoint onboarding, asset tracking, and responsive helpdesk, backed by clear SLAs.
≤ 1–2 hrs
First response SLA
95%+
Patch compliance goal
24×7
Monitoring & alerting
What’s included
Practical coverage that reduces interruptions and risk, without bloating your stack.
Patching & updates
Automated OS/app patching with windows, rollback plans, and compliance reports.
Managed with playbooks & SLAs.
Helpdesk & incidents
Remote fixes for most issues; on-site dispatch for hardware/network tasks.
Managed with playbooks & SLAs.
Identity & access
Least-privilege, MFA, and privileged access workflows to protect accounts.
Managed with playbooks & SLAs.
Network support
Wi-Fi, printers, permissions, and guest/VLAN segregation where appropriate.
Managed with playbooks & SLAs.
Asset lifecycle
Inventory, warranties, spares, and exit workflows to keep fleet healthy.
Managed with playbooks & SLAs.
Related: Cloud Productivity • Backup & Recovery • Cybersecurity • Networking
Right-sized packages
Case study: Proactive patching + asset lifecycle cut ticket volume by −33% and improved first-response times to under 1 hour within 90 days.
Implementation roadmap
- Phase 1Discover
Fleet audit, SLAs, risks, tooling, and priorities.
- Phase 2Stabilize
Monitoring, patching, identity, and backup baselines.
- Phase 3Standardize
Playbooks, checklists, and change control.
- Phase 4Improve
Quarterly reviews, automation, and KPIs.
What SLAs do you offer?
Typical plans include 1–2 hour first-response, business-hours resolution targets, and after-hours escalation.
Do you support remote + on-site?
Yes. Most issues are solved remotely; field visits are scheduled for hardware/network tasks.
How do you handle security updates?
Automated patching with maintenance windows, plus reporting and exceptions workflow for sensitive systems.
Can you onboard/offboard staff?
Yes, checklists for accounts, devices, access, and handover. We can coordinate HR + managers.
Ready to reduce interruptions?
We’ll align SLAs, standardize processes, and automate the boring stuff.